Frequently Asked Questions

Please read the commons questions before sending us a message.

How much does shipping cost?

Shipping costs vary depending on the quantity, size and weight of the items you purchase as well as the volume of the package and the shipping option you choose.

How long the delivery will take after the payment has been made?

If all the items of your order are in-stock, your order will be dispatched within two business days after confirmation of payment. Transit time from collection to delivery varies according to the shipping address.

Please note that some tailor-made items may take time to manufacture, so your single order will be dispatched when all the items are all ready to ship.

What is Currency reference?

All prices set are based on HK dollar and US dollar. To change the currency simply click the appropriate currency on the drop-down menu at the top right of the page. On clicking one of the currencies, the page you are on currently will refresh with all prices displayed in your new currency. Prices will be displayed in your new currency until you change it again.

We believe that our prices represent the best customer value, regardless of the currency. Please note however that the prices shown in HK dollar (HKD) are fixed and all other currencies are for reference only and do not follow currency exchange rates.

What are the Payment options?

Payment methods:

  • Paypal
    • Accepts Paypal and direct credit card transactions
    • Visa / MaterCard payments are open to both Paypal registrants and non-registrants
  • Alipay
    • For customers who have Alipay account only

Send us an email

Address:
G08, 1/F, Block G , Wah Hing Industrial Mansions, 36 Tai Yau Street, San Po Kong, Kowloon, Hong Kong  

(Visit by appointment only)

Tel: (852) 6199 5165
Email: info@tarhouseguitar.com